Refund policy

Cancellation policy

 

Right of cancellation for consumers

(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.)

 

Cancellation policy

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason, provided that cancellation has not been excluded for certain goods. For goods that are intended for consumption and have been opened by the customer, the right of cancellation expires, as these goods cannot be put back on the market. circulation. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

 

To exercise your right of withdrawal, you must inform us (Dark Twisted Symphony GmbH, Lessingstrasse 30b, 66121 Saarbrücken, email address: office@dylanofficial.com) by means of a clear statement (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. You You can use the attached sample withdrawal form for this purpose, but this is not mandatory. If you make use of this option, we will immediately send you (e.g. by email) a confirmation of receipt of such a withdrawal.

To comply with the withdrawal period, it is sufficient that you send the notification of your exercise of the right of withdrawal before the expiry of the withdrawal period.

 

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you for all payments we have received from you (with the exception of delivery costs and/or additional costs resulting from your choice of a type of delivery other than the inexpensive standard delivery offered by us) immediately and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract, provided that you have returned the goods to us and we have received them. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.